Case management is a support service offered to county residents on Medical Assistance and/or PrimeWest Health and refers to the coordination of health services on behalf of the resident. PrimeWest Health contracts case management to county Public Health and Human Services.
Case managers play an important role in our clients' health; they may be nurses or social workers and may accompany clients to their health care provider appointments. They can also assist clients with the following:
- Arranging for, getting, and coordinating assessments, tests, and health and continuing care services
- Developing and updating care plans
- Communicating and coordinating with a variety of agencies and people, including health care providers and facilities, assisted living facilities, in-home service providers, medical equipment providers, etc., as well as family members and legal representatives
- Disease management programs